Customer Service Advisor

Customer ServiceApril start date£12.21 per hour weekly payTemporary contract minimum 6 months - potential to go permCumbernauldHours of work: 40 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance.Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills?We have an exciting opportunity to work as Customer Service Advisor to support our clients existing vibrant and friendly teams.As a customer Service Advisor you will;* Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues.* Process a high volume of consumer inquiries of company products and services. Resolving a targeted percentage of those inquiries.* Troubleshooting customer problems identify root cause of problem and use resources appropriately to determine how to resolve customer problems.* Track and document inbound support requests and ensure proper notation of customer problems or issues.* Update customer information and ensure accurate entry of contact information.* Meet standards of job, such as quality standards, adherence to schedule and average handle time.Skills and abilities required;* Provide excellent customer service to ensure high levels of customer satisfaction* Excellent verbal and written communication skills* Computer navigation and operation skills* Demonstrates effective people skills and sensitivities when dealing with others* Ability to work both independently and in a team environment

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