Customer Service Advisor

Posted a day ago, valid for 24 days

Glasgow, City of Glasgow G62 6EP, Scotland

£12.91 per hour

Full Time

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Sonic Summary

The job offers a hybrid working model with a pay rate of £12.91 per hour and 39 days of annual leave.
Candidates are expected to work 35 hours per week, with 7-hour shifts scheduled Monday to Saturday between 8 AM and 6 PM.
The position is based in Glasgow, with free parking and a 5-week office-based training program before transitioning to hybrid work if desired.
The role involves inbound customer service calls, live chat support, and processing customer requests, with start dates available in March 2025.
Applicants should have relevant experience, and the position initially starts on a 6-month agency contract before moving to a permanent contract with additional benefits.

Hybrid working, £12.91 per hour, 39 days annual leave, 35hrs per week for an excellent work life balance.7hr shifts per day across Monday - Saturday between 8-6 (on Saturdays the latest you'll work is 3pm!)Glasgow based, free parking, training for 5 week is office based, thereafter hybrid working if preferred.Start dates available in March 2025, interviewing for this opportunity in the next 2 weeks.Duties:

Inbound customer service calls as well as live chat support
Processing customer requests
Verifying customer identity
Updating customer records
Reporting suspicious calls to the fraud department
Providing a high standard of customer service

Initially you'll start on an agency contract for 6 months, thereafter you will move to a permanent contract where you will receive the below additional; benefits:

39 days annual leave AND 5 paid well-being days
career progression
Private medical
8% employer pension contribution
hybrid working
enhanced maternity/paternity
and many more benefits!

Confirm interest here now and I will give you a call with more info!

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