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Join Huntswood's Call Centre Team for Our Exciting Utilities Campaign!
Huntswood is seeking motivated call centre agents to be part of our expanding utilities campaign. With start dates in March and April, this role offers incredible benefits and chances for career advancement.
Position Overview:
Address customer complaints in our vibrant call centre, handling issues related to billing, metering, appointments, and service.
Utilise your customer service skills to follow up with customers and ensure their issues are resolved satisfactorily.
Role Details:
Start Date: End of March and April 2025
Salary: 12.60 per hour + performance and loyalty bonuses
Location: Glasgow City Centre (Hybrid working post 12 weeks of training)
Hours: 37.5 hours per week, Monday to Friday, 8am - 6pm - Increase hours available after training period completed.
Benefits:
Loyalty Bonus: Earn up to 1,400 annually for your dedication.
Health Cash Plan: Save on everyday healthcare expenses.
Life Assurance: Financial security for unexpected events.
Perks at Work: Exclusive discounts from top retailers like Apple, M&S, and Expedia.
Colleague Recognition Scheme: Be recognized as a Huntswood Hero!
Well-being Centre: Access tools to support your overall health.
Discounted Premium City Centre Parking.
Refer a Friend Scheme: Earn 1,000 for each successful referral.
Mentorship Program: Grow and develop within the company.
Requirements:
Experience in complaint handling and busy call centre environments.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively.
Resilience and adaptability.
Your Safety Matters: Huntswood will only request contact details via email when initiating contact and will not ask for any other personal information.
About Huntswood: As a ResultsCX company, Huntswood is an equal opportunity and affirmative action employer. We welcome all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Ready for this exciting opportunity? Apply now and start your journey with Huntswood!
