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We are seeking 5 Customer Service candidates for this superb business in Kinning Park - the role is Monday to Friday
Client Details
A leader in their field
Description
- Deliver excellent customer service.
- Handle complex customer inquiries and complaints professionally.
- Develop and implement customer service policies and procedures.
- Provide regular feedback and coaching to the team.
- Monitor team performance and report on metrics.
- Coordinate with other departments to ensure consistent service.
- Identify opportunities for process and organisational improvement.
- Conduct performance appraisal for team members.
Profile
- Experience in customer service..
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and customer service software.
- A customer-oriented mindset.
Job Offer
- An inclusive and supportive company culture.
- Opportunities for career progression.
