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Customer Service Representative

City Facilities Management
Posted 2 days ago, valid for 18 days
Location

Glasgow, City of Glasgow G2 5LA, Scotland

Salary

£24,360 per annum

Contract type

Full Time

Employee Discounts

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Sonic Summary

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  • The company is seeking a Customer Service Representative to join their Glasgow Head Office with a start date of January 20th, 2025.
  • The role offers a total salary of £24,360 along with overtime, 33 days of holiday, a private pension, and employee discounts.
  • Key responsibilities include managing inbound and outbound calls, logging customer issues, and ensuring data accuracy during calls.
  • While experience in a similar customer service role is desirable, it is not essential for applicants.
  • Candidates should demonstrate enthusiasm, professionalism, and the ability to work effectively within a team.

* Please note that the start date for this positon is January, 20th 2025, and while there may be limited progress on applications over the Christmas period, we anticipate a quick turnaround in the new year. *

Job Title: Customer Service Representative

Location: Glasgow Head Office

Contract Type: Permanent (Dayshift & Backshift Contracts Available)

Working Hours: 37.5 Hours Per Week

Salary: £24,360 Total Salary, Overtime, 33 Days Holiday, Private Pension & Benefits - Including Employee Discounts

An exciting opportunity has emerged for a Customer Service Representative to join our company to work on the helpdesk with one of our major UK supermarket clients.

The role will involve answering inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently, all customer related faults and enquiries. You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines.

Key Responsibilities:

  • Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem. 
  • Ensure the accurate input of data and the completion of all relevant fields throughout each call. 
  • Liaise with Engineers in order to prioritise calls enabling swift response times.
  • Manage after call activities to effectively manage workload and service levels. 
  • Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues. 

Qualifications / Experience:

Experience in a similar customer service-based role is desirable but not essential.

The ideal candidate:

  • Visibly demonstrate enthusiasm and positive behaviour. 
  • Represent the Company in a professional and competent manner at all times and develop strong working relationships with City and partnership colleagues. 
  • Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team. 

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Customer Service Representative - Glasgow

Customer Service Representative - Glasgow

Customer Service Representative - Glasgow

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