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My client is one of the UK's foremost home dispensing medical companies, driven not just by the products they deliver, but by the exceptional service they provide. With enduring relationships, some spanning over three decades, attest to our commitment to excellence.
They go above and beyond, showing genuine compassion to customer's needs, upholding integrity in all interactions, and maintaining unwavering quality standards.
The Role
Customer Service Team Leader, to manage and support a small team of customer service agents
Purpose of the Role:
As the Customer Service Team Leader, you will be at the forefront of our commitment to excellence. Reporting to the Customer Service Manager, you'll lead a team of Customer Service Advisors, ensuring seamless processing of client orders while delivering unparalleled customer experiences. Your role will be pivotal in shaping and maintaining our industry-leading customer service offerings for the healthcare professionals and clients we serve.
Key Responsibilities:
* Take ownership of daily, weekly, and monthly planning, optimising resource allocation to ensure team efficiency.
* Take charge of activity management to facilitate the completion of outstanding workloads and manual checks.
* Act as a subject matter expert in priority areas, setting an example and training/upskilling other team members.
* Lead the facilitation and delivery of training and on boarding for new starters.
* Develop and implement KPIs and objectives aligned with departmental and business strategies.
* Proactively identify opportunities for service improvement and contribute innovative ideas.
* Demonstrate flexibility to meet departmental and business needs, including diving in to help complete work and responsibilities expected by direct reports when support is needed.
If you believe you have the skills, knowledge and experience for this position please forward your CV
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.
