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Customer service representative
Customer Support Administrator

Customer Support Administrator

Posted 10 hours ago, valid for 15 days

Glasgow, City of Glasgow G62 6EP, Scotland

£12.82 per hour

Full Time

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Sonic Summary

A Customer Support Administrator position is available in Paisley, working for a Housing association on an ongoing temporary contract.
The role is office-based with parking available, requiring a 37.5 hour work week from Monday to Friday.
The hourly pay for this position is £12.82, and candidates must have experience in Facilities Management, Coordination, or Housing backgrounds.
Key responsibilities include organizing service operatives, managing CRM diaries, and handling customer inquiries and complaints.
Experience with confidential data and attention to detail is essential, and familiarity with Dynamic 365 is desirable.

I am currently recruiting for an Customer Support Administrator to join my client in Paisley, where you will work within a Housing association, on an ongoing temporary contract. This will be office based and there is parking available on-site.

You will be based in the office working Monday - Thursday 8:45am - 5pm and a Friday 8:30am - 3:30pm, working a 37.5 hour week. The hourly rate for this role will be £12.82 per hour.

You will be responsible for:

Organising the service operatives and contractors to undertake work in homes
Managing the CRM's diaries, to ensure that your
Email inbox management regarding any home inquiries
You will be responsible for the collation and management of information and data and the escalation of customer issues where appropriate
Liaise with relevant departments regarding customer complaints or queries

Experience working with confidential data and having a high attention to detail is a must. Experience using Dynamic 365 is also a desirable.

You must have experience within a Facilities Management/Coordinator/ Housing background to be considered for this role.

If you are available to start immediately, please apply now or contact me for more information on

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