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The Rewards and Benefits on offer:
- Incredibly friendly team working environment.
- Fantastic location.
- An excellent Pension scheme.
- Virtual GP Service.
- Great holiday entitlement.
- Great career progression.
- Working Monday to Sunday, on a rotating pattern.
- Training and Development opportunities.
- Opportunity for working from home after probation
- Easily Accessible offices.
- Immediate Start Date
- The opportunity to secure a permanent contract from day one!
MTrec’s New job opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Financial Services Customer Advisor, as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
The overall aim of the role is to provide a great customer service experience for all of the company's customers.
- Answering inbound calls from callers.
- Ensuring and consistently positive and engaging customer experience.
- Educating customers on the products and service on offer.
- Engaging with customers across a range of communication channels.
- Applying your own judgement to appropriately address and resolve customer queries.
- Listening to customers personal circumstances to understand their requirements and provide personalised solutions.
About you:
- Customer Service experience with a background in a regulated type of industry i.e. finance, banking, insurance, healthcare, telecommunications etc would be preferred though not essential.
- The ability and experience to make decisions based on information presented
- Proficiency in written in verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
- Excellent written and verbal communication abilities, listening and empathy skills
- Comfortable with technology and the ability to use Microsoft Office
- A passion for delivering an excellent customer experience and finding the best outcome for customers.
