Helpdesk Customer Service Assistant

Helpdesk Customer Service Assistant

Glasgow City Centre

Part Time - Wednesday/Thursday/Friday 8am-4pm

Ongoing temporary - view to go permanent

14.14 - 15.80 ph DOE

Brook Street are delighted to be supporting a key client to recruit a Helpdesk Customer Service Assistant to join their fantastic Estates team.

You will be responsible for maintaining a customer focused and proactive Helpdesk and Reception. Duties including but not limited to:

• Deal with visitor/stakeholder enquiries, deciding what action is required and when to pass complex enquiries to others
• Accept/ give out paperwork to visitors as requested
• Ensure that all contractors are signed in/out and are appropriately inducted
• Ensure contractors are certified to undertake works.
• Ensure contractor has a site-specific Risk Assessment
• To issue keys/ swipe cards to authorised contractor
• Assist maintenance staff by developing, producing and updating all performance measures and distribute to all teams
• Obtain information from maintenance staff to provide updates to the customer and the maintenance system
• Liaise with customers and maintenance staff to arrange access for works
• Provide reports to maintenance staff on outstanding and out-of-date works
• The above duties will be carried out face to face; over email; over telephone - ability and experience in multitasking over several platforms is essential

Requirements For The Role

• Significant experience of working in a Helpdesk function, within either a facilities management or construction environment
• Experience of working with Microsoft Office suite and maintaining, updating, and manipulating records within a variety of databases
• Demonstrable ability to communicate technical details of repair and maintenance work requests
• Excellent understanding and demonstrable evidence of good customer service and its application
• Excellent organisational and planning skills
• Customer focused with a friendly and helpful attitude
• HNC Level qualified or equivalent / Customer Services qualification (or equivalent experience Desirable)

We are looking for someone who can start ASAP. If you can, and fit the above description please click apply today. You MUST hold a valid RTW document and be able to be reference checked for the last 3 years