We are currently looking for a Service Team Leader to join our service department. The successful candidate will work alongside the Service Manager, assisting the service and call out team.
Responsibilities within this role will include:
- Assisting and coordination of Service Engineers
- Providing general assistance and guidance to the Service team
- Reviewing engineer's routes to maximize production and reduce travel times, fuel costs etc.
- Ensuring all planned visits are completed per calendar month including insurance items.
- Co-ordinating engineers holidays ensuring adequate resource is available year round to manage the company workload, call out rota and customer expectations.
- Reviewing and influencing engineers productivity
- Co-ordinating external and internal training requirements and mentoring the teams progression.
- Undertaking H&S Audits and ensuring overall H&S compliance
- Providing customer technical support as required and improvement and repair opportunities to Account Manager.
To apply you will have demonstrable experience as a Lift Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
A level of IT experience is necessary in word, excel and outlook.
We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include:
- Company vehicle
- Orona Rewards Scheme- discounts and vouchers in over 800 stores
- GP24 Service
- Annual bonus
- 25 days holiday + bank holidays
- Internal + External opportunities for training and accredited LEIA and LITS qualifications
- Access to Eye Test vouchers
- Excellent opportunities for overtime
- Awards given for long term company service
- Competitive company sick pay scheme
- Access to company recruitment referral scheme
- Life assurance