Temporary Customer Service Advisor

Temporary Contract

Escape Recruitment Services Commercial Division are recruitment for our client, a successful FMCG company based in East Kilbride, we have an immediate requirement for a Customer Service Advisor to support on a temporary basis.

Based in a small Customer Service team of 5, you will be responsible for providing exceptional customer service to customers over the telephone and by email.

Responsibilities Include

• Communicating with customers and suppliers, both verbally and in writing including over the phone with both inbound and outbound calls, to resolve issues and build relationships
• Allocate and resolve supplier queries within SLA's
• Record information on the inhouse CRM system and escalate if necessary
• Participating in initiatives that help improve the customer service, processes, and procedures

Experience Required

• Excellent communication skills
• Ideally previous experience of working in a similar customer service role such as contact centre, retail etc
• Able to problem solve
• Confident IT skills including MS Office and ideally CRM databases
• Available to commence employment immediately and support for the full contract duration