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Collections Executive - Financial services (12mth FTC)
East Kilbride
c.£30,000 + benefits
Our Client is part of large bank who are looking to recruit a collections advisor to work within their asset finanace division.
You will be responsible for assisting our customers across the Transport sectors in financial difficulty.
Key responsilitbites will include:
- Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
- Confidentially and empathetically communicate with customers through channels including telephone, post and email
- Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
- Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
- Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed
We are looking to speak to candidates who are currently or have recently worked within b2b collections, financial services would be an advantage.
