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Are you organized, proactive, and skilled at coordinating schedules? We are looking for a Helpdesk Administrator to join ourclients dynamic team, ensuring the Building Services Engineers deliver exceptional service to the clients.
Duties & Responsibilities:
- Act as the first point of contact for service requests, logging and prioritising calls from clients.
- Plan and allocate workloads for Building Services Engineers based on job requirements, location, and urgency.
- Monitor job progress, ensuring efficient and timely completion of work.
- Maintain up-to-date records of completed and ongoing tasks in our service management system.
- Liaise with engineers, suppliers, and clients to provide updates, manage expectations, and resolve queries.
- Prepare reports and analyze data to optimize workflow and improve service delivery.
- Support the team with administrative tasks, including managing schedules, ordering supplies, and handling invoices.
- Proven experience in a helpdesk, scheduling, or administrative role (preferably within building services or a similar industry).
- Excellent organizational and multitasking skills, with the ability to manage competing priorities.
- Strong communication skills to build positive relationships with clients and team members.
- Proficiency in Microsoft Office and service management software (training can be provided).
- A proactive approach to problem-solving and a keen eye for detail.
- A team player who thrives in a fast-paced environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative team environment.
- The chance to play a vital role in delivering exceptional service.
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