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Job Title: Field Service Engineer
Location: Glasgow (may cover South of the border on occasion)
Salary: 37,500 - 43,500
Reports to: Service Manager / Regional Service Manager
Principal Purpose
As a Field Service Engineer, you will provide comprehensive service and support to customers and colleagues on ZEISS products and solutions. You will be adept at solving complex technical issues and performing servicing tasks, all while focusing on the customer's needs and requirements.
Key Responsibilities
- Issue Resolution: Address and resolve cases, problems, and device application issues.
- Lifecycle Management: Manage the product/solution lifecycle from site survey to decommissioning.
- Technical Support: Provide technical support related to products/solutions for customers and colleagues.
- Modification Ownership: Take ownership of product/solution-related modifications from request to completion.
- Product Knowledge: Maintain an advanced understanding and knowledge of the product/solution.
- Reliability: Ensure high product/solution reliability.
- Technical Expertise: Serve as the primary technical contact for all aspects of the product/solution.
- Diagnostic & Repair Skills: Diagnose and repair complex problems quickly and accurately.
- Travel Flexibility: Be willing to travel and stay away to serve the full installed base of specialized products.
- Remote Service Competence: Diagnose or repair remote devices effectively using Remote Service.
- Effective Communication: Work closely with 2nd level support to report and resolve issues, sharing knowledge with 2nd level and local engineers.
- Information Sharing: Quickly identify and share the latest technical information, bulletins, and service news related to your specialist product(s)/solution(s).
- Best Practice Identification: Collaborate with manufacturing sites/2nd level support to identify and share best practices for various tasks, such as site surveys, installation, maintenance, upgrades, and decommissioning.
- Stock Recommendations: Recommend appropriate car stock, local stock, and central stock to reduce Mean Time To Repair (MTTR) while keeping costs within acceptable levels.
Please apply and reach out for more details via my email
