Back to search
This is a high profile operational role to provide oustanding customer service for a major account.
This will include all aspects of multi modal forwarding therefore relevant experience at this level is required.
This role provides excellent visibility within the business. My client is a multinational organistaion with a great culture and they are extremely supportive of career development for ambitious and succesful employees.
Business
-
To deal with all aspects of International and Domestic freight movements in support of the Operations team
-
To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery times.
-
To create customs declarations in line with HMRC and current legislation ensuring compliance in the process
-
To ensure COD payments are collected prior to movement/delivery of goods.
-
To liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status.
-
Providing lead information to other offices in the UK where relevant
-
To perform any other duties not defined in the job description as reasonably requested / expected by the Company
Customer Service
-
Liaising with customers both on the telephone and potentially face-to-face about collections/deliveries of International Freight movements
-
To ensure “Best in Class” customer service is always delivered.
-
Liaising with the customer to determine other opportunities for new lanes/activity.
-
Listening to customers if they have issues and either handling the problem effectively, or escalating if required and ensuring all issues are followed up.
Technical
-
Minimum of 5 years’ experience in a Multi-Modal position with current hands-on experience.
-
Educated to GCSE standard (minimum of 5)
-
Ability and confidence to deal with difficult customers if the need arises.
-
Ability to consistently meet deadlines in a timely manner.
-
Business
-
IT literate (ability to utilise MS Office tools such as Word, Excel, etc.)
-
Commercial awareness is essential in this role.
-
Knowledge of EDI Operating System would be an advantage.
Personal Attributes:
-
Solid communication skills, demonstrable major client experience, results driven, a positive outlook and self-motivated.
-
Level of Authority
-
Operational
-
Effective Time Management skills
-
Effective organisational skills with significant focus on attention to detail
-
Ability to effectively communicate at all levels both internally and with clients.
