Business Retention Consultant

Join Us as a Business Retention Consultant - Be the Hero of the Small Business World!
Are you ready to make a real impact? As a Business Retention Consultant, you'll be the trusted partner for B2B customers, building authentic connections with business owners and decision-makers. Through open, honest conversations, you'll uncover their needs and provide tailored solutions that help their businesses thrive while saving time and money.

Your Mission:

• Champion Customer Relationships: Proactively engage with B2B customers to renew existing products and cross-sell additional services.
• Master Negotiator: Handle multi-product, pricing, and contract negotiations with professionalism and confidence.
• Business Advisor: Adapt to different industries, becoming the expert they trust for solutions.
• Detail-Oriented Pro: Spot the small details that make a big difference, showing customers you truly care about their success.
• Team Player: Collaborate with colleagues to deliver outstanding service and solutions to B2B customers.

What Winning Looks Like:

• Consistently exceeding monthly productivity and performance targets.
• Delivering impeccable service that aligns with our values, quality standards, and behaviours.
• Earning glowing customer satisfaction feedback.
• Becoming the go-to trusted partner for small businesses, delivering solutions with clarity and care.

What We Offer:

• Generous Time Off: 25 days annual leave (rising to 28), your birthday off, and options to buy or sell extra days.
• Exclusive Discounts: Big savings at top high street and online retailers.
• Greener Commutes: Access to cycle-to-work schemes and travel loans.
• Well-Being Support: 24/7 GP access, mental health resources, fitness programs, and free legal/financial advice.
• Work-Life Balance: Enjoy a hybrid model with three remote days, no weekends, and every bank holiday off. Work Monday to Thursday 8:30 AM - 5:15 PM and Friday 8:30 AM - 4:00 PM.

Location:
Aurora, Bothwell Street, Glasgow G2 7JS

Salary:
£23,195 per annum plus commission

Make a Difference with Us:
Join one of the UK's leading providers for small businesses, delivering essential services like Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Plus, take part in charity fundraisers, volunteering days, and community initiatives while growing your career in a permanent, full-time role.
This isn't just a job-it's your chance to help small businesses succeed while you thrive. Ready to make a difference? Let's get started!

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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