Retentions Advisor

Job description:

A fantastic opportunity to join our ever-expanding organisation based in the City Centre location, just a few minutes from all public transport links. We’re not just a team; we’re a community!

We’re all about growth, passion, and resilience. We are seeking a dedicated and skilled Retentions Advisor to join our team.

Overview:

In this role, you will be responsible for engaging with customers who are looking elsewhere. Your primary objective will be to analyse their concerns, communicate effectively, and provide tailored solutions that encourage retention. The ideal candidate will possess strong communication skills and the ability to work in a fast-paced environment.

The Role: 

• Connect with customers, fact find to identify the reasons why they are leaving their current supplier.
• Active listening to the customer giving them the best solution based on their needs.
• Try to retain the customer, outlining all the benefits that we to have to offer.

Who we’re looking for:

• Sales enthusiasts with clear communication.
• Be able to thrive in high pressure situations and have a passion for exceeding targets.
• Confident phone etiquette and interpersonal skills, with the ability to build rapport quickly with customers.

Benefits of working with us:

• Competitive salary plus a rewarding uncapped commission structure - 35K OTE
• Ongoing training and professional development opportunities to equip you with the skills needed for success.
• Various team and company incentives.
• Supportive and inclusive work environment with a focus on teamwork.
• Clear progression routes throughout business (100% of our team managers are promoted internally)
• 28 days inclusive of bank holidays, we understand the importance of you getting some down time.
• (Jaaq) Employee Platform – Our people are at the heart of everything we do, so if you are happy, we are happy.
• Referral scheme – know the perfect person to join the team? You could bag up to £300 for a putting a good word in.
• Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future.
• Summer and winter award ceremonies

Monday - Friday: 9am-5pm

This is a challenging but highly rewarding sales role, and for the right individual could not only have a flourishing career within sales but also progress upwards through the company during it's time of exponential growth.

If you are enthusiastic and ready to take on a new challenge, we want to hear from you.