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Role Purpose
To lead a team of subject matter experts within Reward Delivery, ensuring that business and regulatory requirements are met.
This will be achieved through:
The leadership of the team to deliver service excellence and an enhanced candidate or colleague experience
Developing strong and meaningful relationships with stakeholders that drive value through
clear objectives, effective prioritisation, accurate data, and continuous improvement
Creating and enabling a culture that delivers accountability, openness, and improvement
Ensuring that future initiatives, plans, and activities are robustly planned and prioritised to
ensure accurate and timely delivery
The role holder will lead and develop their team, ensuring that appropriate capacity, expertise,
knowledge and skills are in place. They will lead the smooth delivery of the service while driving a
great candidate experience - creating processes and a culture that supports candidates, through
positive interactions and help through the preboarding process
The Team Leader will also take accountability for ensuring legislative controls are in place and will
support inspections and audit activities
Principal Accountabilities
Act as a delivery manager, driving performance against defined milestones and KPIs
Take accountability for the service standards of the team, performance managing delivery to
ensure satisfactory quality and a positive stakeholder experience
Own the relationship with key stakeholders, including internal departments and external resourcing
partners
Ensure that systems and processes enable the effective delivery of the scope and quality of service,
leading and embedding change as required
Use data and trends to identify key priorities and activities that drive performance. Take
accountability for system data quality and ensure an auditable trail of documents and actions
Deliver continuous process improvement and the use of further system automation.
Qualifications and Experience
Strong people management skills, with the ability to create a positive, fast-paced, service-focused
team culture
Demonstrable experience leading, developing and retaining teams
Demonstrate clear subject matter expertise in the Reward Delivery function
Effective influencing and stakeholder management skills, with excellent interpersonal skills and the
ability to communicate well with stakeholders at all levels (both written and verbally)
Strong organisational skills, with the ability to plan, prioritise and work to strict deadlines
Collaboration skills to work cross-functionally and with multiple stakeholders
Ability to adapt and embrace change in a fast-paced changing environment
Ability to operate in a dynamic and changing environment, be self-motivated and driven to achieve
results
Strong resilience, with the operational capability to deliver a great service
Driven to achieve results within tight deadlines, with a flexible agile attitude
Comfortable with ambiguity and managing through changing priorities
