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Retention Account Manager
Ready to put your people skills into overdrive? As a Retention Account Manager, you'll be the go-to for keeping customers happy, loyal, and saving big. This isn't just about ticking boxes - it's about connecting with people, understanding what makes them tick, and crafting solutions that genuinely improve their day-to-day.
What You'll Be Doing
- Chatting with customers to renew existing products while introducing them to services they'll love.
- Mastering the art of negotiation to create win-win deals that lock in value.
- Adapting your communication style to suit everyone from the chatterbox to the straight-talker.
- Sweating the small stuff - because details matter when you're building trust.
- Collaborating with colleagues to create a powerhouse of happy customers.
What You'll Bring to the Table
- 2+ years of proven success in a high-volume B2B sales or retention role.
- A solid grasp of B2B customer care processes and the rules that keep us compliant.
- Tech-savviness with CRM and Lead Management systems.
- Stellar written and verbal communication skills - you know how to talk the talk AND walk the walk.
- Laser-sharp attention to detail and a natural sense of ownership in your work.
- A warm, professional vibe that helps you build relationships effortlessly.
- The ability to juggle multiple tasks while staying cool under pressure.
What's in It for You?
- 27,000 & excellent commission (OTE 12K)
- 12 weeks fully paid training to set you up for success.
- A robust pension plan and life assurance coverage.
- Discounts galore at your favourite retailers - online and in-store.
- 25 days annual leave (plus your birthday off!) that grows with your tenure.
- The option to buy up to 10 extra holidays or sell up to 5 each year.
- Cycle-to-work scheme and travel loans for eco-friendly commutes.
- 24/7 well-being support - from GP access to fitness programs and legal advice.
- Hybrid working: three days remote, two days in-office.
- Plenty of opportunities to give back through charity and volunteering.
- A permanent full-time contract with no weekends or bank holiday shifts.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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