Online Product and Implementation Lead

We’re recruiting for an Online Product and Implementation Lead for a highly successful and well regarded Travel Management Company.

This is a position suitable for an experienced and skilled Implementation Manager/ Specialist within the Online/Offline solutions sector who thrives in a busy, growing workplace and is keen to be part of a corporate travel company who are at the forefront of technology.

Working closely with new and existing clients of this specialised TMC, you’ll be responsible for delivering client implementation projects, managing the delivery process of both online and offline technology solutions.

This is a technology focused position with a strong emphasis on relationship building and the delivery of an unrivalled level of service.

As an Online Product and Implementation Lead you will have several key areas of responsibility. Your daily duties will include (but are not limited to) the following:

• Ensuring all onboarding projects are delivered on time

• Manage the set up of online technologies to include testing with the client and internal delivery teams

• Provide 2nd level support and liaise directly with the appropriate partners to resolve issues/enhance products

• Be the primary point of contact through the implementation cycle for the online booking technology, offline agent implementations and integration with 3rd parties.

• Attend client meetings, lead implementation on calls/face to face

• Create training documentation & deliver training on the products

• Work either with a team on a project as well as, handling projects individually

This is a full time position, Monday- Friday and you’ll be working 3 days in the office and 2 days from home.

If you feel now is the time to take your knowledge and experience in Client Implementations and work for an award winning company who pride themselves on their culture of appreciation for their staff, please check you meet the following criteria and apply now!

Your skills and expertise that we’re looking for include:

• Strong experience in a Travel Management Company in a client facing/technology implementations role

• Cytric/Atriis user knowledge to a good level.

• Expert knowledge of TMC processes

• Excellent presentation skills- able to present data confidently and in a number of formats

Please note, we’ll always have a confidential discussion on the role and the company BEFORE we send your CV to our client. So if your CV matches what our client is looking for and you’re interested in hearing more please do apply now and we’ll be in touch!