Change Lead

Our client Scottish Power are currently recruiting for a Change Lead to join their team based in Glasgow on a contract basis initially. Ideally for this role they are looking for an experienced Change lead who has experience in leading change management efforts for transformation programmes. For more information on this see below:

Help us create a better future, quicker
We are seeking a dynamic and experienced Change Lead to play a pivotal role in our Mobility & Scheduling project. Mobility & Scheduling will see the introduction of Salesforce solutions which will completely modernise how we schedule work, and the interfaces and end-user experience of our industrial staff.
Mobility & Scheduling will impact around 2,000 end users, across our entire geographical area.
This agile project sees a number of teams working at the one time to deliver different aspects of the eventual overall solution. As one of the Change Leads, you and the other Change Leads will be responsible for ensuring overall successful adoption and integration of Salesforce across our field-based industrial staff and office-based support/management teams.

What you will be doing
You will be working as part of a small team of Change Leads, focusing on:
Change Strategy: work with other Change Leads to develop and implement comprehensive Change Management strategy for the Mobility & Scheduling project.
Stakeholder Engagement: identify and engage with key stakeholders at all levels of the organisation to build support and enthusiasm for Mobility & Scheduling.
Change Planning: create detailed change management plans for specific aspects of the project, including change impact assessments and reinforcement plans.
Communication: working alongside the Transformation Comms Manager, craft clear and compelling communication materials to inform employees about changes and how they are impacted. Ensure open and transparent communication channels.
Training and Development: work closely with the Training Leads to support Training Needs Analysis and the subsequent design and delivery of training programmes for all end users (>2,000) impacted by Mobility & Scheduling.
Resistance Management: proactively address resistance to change by identifying potential challenges, developing mitigation strategies and providing support to those affected.
Risk Management: identify potential risks associated with change initiatives and develop risk mitigation plans to minimise disruptions.
Coaching and Support: provide coaching and support to our network of change practitioners across the organisation.
Adoption Measurement: establish key performance indicators and metrics to measure the adoption of solutions and report on progress to senior leadership.

What you'll bring
• Proven experience in leading change management efforts for transformation programmes, including adoption of digital solutions.
• Strong understanding of change management methodologies and best practices.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build relationships and influence stakeholders at all levels.
• Willingness to travel to different locations to engage with stakeholders from different areas of the business.
• Experience in understanding training needs as part of a change initiative and ensuring training is fit for purpose for the impacted individuals.
• Analytical skills to measure and report on change management outcomes.
• Project management skills to ensure effective management of change activity across a transformation programme.
• Experience in developing a change roadmap for a large programme of work, to support delivery of a co-ordinated change effort.
• Ability to adapt to a fast paced, evolving environment.
• Experience of applying change management in an agile environment (Prosci ADKAR preferable).
• Experience in delivering change to industrial, field-based staff.
• Experience in delivering Salesforce products is preferable, especially Salesforce Field Service.