IT Support Apprentice

Employer description:

Victim Support Scotland is a leading charity helping victims, witnesses, and their families affected by crime across Scotland. We provide information, practical help, emotional support, and guidance through the criminal justice system, with specialist services for specific crimes like murder, terrorism, rape, domestic violence, and hate crime.

As a member of the Digital Services and IT Team, reporting to the Head of Digital Services/IT, you'll assist with routine development, IT administration, and support tasks. This will allow Digital and IT Officers to focus on system improvements and collaboration projects, enhancing VSS processes through SharePoint automation. Your role aims to improve the overall digital experience for users.

Responsibilities:

• Provide support as needed across tasks
• Handle routine IT administration
• Gather requirements for system changes or new systems
• Build relationships and promote IT services within VSS
• Assist with managing and monitoring the O365 environment
• Document change control processes, including risks and contingency plans
• Liaise with the Service Desk to escalate issues
• Monitor and improve areas of responsibility
• Help manage software licenses
• Support cyber security tasks and system alert monitoring
• Update the IT Hub and maintain the Asset Register
• Assist with service transitions and post-go live support
• Ensure Windows devices and mobile phones are up to date
• Gather monthly KPIs for IT reporting
• Update the IT calendar for key dates (e.g. warranties, contracts)
• Support data gathering for management reports
• Help assess external technology partners
• Assist with project documentation

Required skills:

• Team player
• Analytical
• Willingness to learn
• Technical knowledge
• Excellent communication skills
• HNC or equivalent qualification

Salary:

£21,840 per annum

Working hours:

Monday to Friday, 9am – 5pm

Benefits:

• Comprehensive learning and development opportunities
• Health cash plan – dental care, physio
• Discount on retail and gym 

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!