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CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!
Key duties & Responsibilities:
The role involves all aspects of Contract support andHelpdeskduties including planning works.
- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FMHelpdeskInbox
- Schedule reactive andhelpdeskcall outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Attending to queries should they arise
- General administration support
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
- To work with the system that supports the Procurement Process, providing assistance to ensuring the accuracy and efficiency of data and communications
Requirements:
Previous Facilities & MaintenanceHelpdeskexperience would be ideal- Excellent and professional telephone manner
- Excellent customer service skills
- Time Management
- The capacity to think ahead, plan and prioritise own workload
- The ability to work under pressure and meet deadlines
- Computer literacy
- The ability to work as part of a team
- Work safely in accordance with the company's current health and safety policy and procedures.
- A positive approach, with the determination to succeed
- Up to 26,500
- Private Health Care
- 28 days holiday
- Company pension
