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This is a fantastic opportunity for a Service Desk Assistant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide.
** Candidates must be able to work in the UK without restrictions **
The Role at a Glance:
Service Desk Assistant
Glasgow
£25,000 per annum Plus Benefits
Permanent - Full Time
Reporting to: Support Services Manager
Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services
Values: Clients First, Foresight and Teamwork
Who we are:
We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries.
We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.
We take care of our customers’ solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape.
We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.
The Opportunity:
As a Service Desk Assistant, your primary responsibilities will include acknowledging and assigning tickets while ensuring adherence to Service Level Agreements at all times. You will be at the forefront of our service, providing high-quality assistance to both internal and external customers to maintain a high level of customer satisfaction.
What your day might look like:
+ Monitoring the solution manager ticketing system for new / assigned tickets during core business hours
+ Acknowledging all tickets according to Service Level Agreements
+ Ensuring tickets are categorised and prioritised correctly
+ Reviewing tickets to ensure appropriate data is contained to allow the Application Consultants to progress the incident
+ Assigning tickets to the appropriate support queues
+ Resolving appropriate level 1 tickets
+ Testing of new functionality within the ticketing system
+ Completing proactive weekly checks on maintenance ticket status and actioning accordingly
+ Administrative tasks within the SAP Portal
+ Other administrative tasks as required
About you:
+ Minimum 1 year SAP user experience is advantageous
+ SAP user experience
+ Experience of call logging systems
+ Organised
+ Excellent communication skills both written and verbal
+ Strong relationship building skills
+ Good problem solving skills
+ Relevant right to work within the UK
Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support.
We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
