2nd Line IT Service Desk Analyst

Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer-focused service. This is an excellent opportunity for a driven 2nd Line IT Engineer to join a growing team where every day brings fresh challenges and learning opportunities. With a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre.

2nd Line IT Service Desk Analyst
Glasgow City Centre / Hybrid
25,000 - 33,000

Daily Duties:

• Handling 1st line escalations and 2nd line support tickets, ensuring issues are resolved efficiently.
• Troubleshooting hardware, software, and network issues both remotely and onsite.
• Managing and maintaining IT systems, including Active Directory, Office 365, and virtualized environments.
• Working from the office on a mix of ticket-based work and projects, with opportunities to gain hands-on experience.
• Collaborating with senior engineers on complex technical challenges and infrastructure projects.
• Opportunity to progress into a senior role, providing onsite client support as part of your career development.
• Visiting client sites when necessary (driving license required).

Tech Stack:

• Active Directory and Office 365 administration.
• Windows Server and Virtualization (VMware).
• Networking: configuration, troubleshooting, and maintenance.
• Backup and disaster recovery solutions.
• Hardware diagnostics and troubleshooting.

Company Benefits:

• 10% Pension Contribution
• Private Healthcare
• Sick Pay
• Life Insurance
• Cycle-to-Work Scheme
• Free On-Site Parking
• Ongoing Training & Career Development

If you're eager to bring your technical skills to a company that values innovation, collaboration, and professional growth, this is the perfect role for you.

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . obyrne @ in technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.