IT Service Desk Analyst

Lorien

Posted 8 hours ago, valid for 8 days

Glasgow, City of Glasgow G62 6EP, Scotland

Full Time

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Sonic Summary

The IT Support Analyst position is a 3-month contract role based in Edinburgh or Glasgow, offering a daily rate of £168 inside IR35.
The role requires candidates to work on-site twice a week, providing first-line support for various IT services including Office 365 and MS Exchange Online.
Essential qualifications include experience in an IT Service Desk or similar ITIL support role, along with troubleshooting skills for Microsoft operating systems.
Candidates should also have experience supporting mobile devices and managing Active Directory accounts.
This position is suitable for individuals with a strong organizational skill set and relevant IT support experience.

IT Support Analyst - 3-month contract - £168 per day Inside IR35 - Edinburgh/Glasgow

Lorien's leading Public Sector client are looking to add an IT Support Analyst (1st line) to the team on an initial 3 month contract with a possible 3 month extension.

The role is 2x per week on site in either their Edinburgh or Glasgow offices.

1st line services supported and included in this role:

Office 365 application support
MS Exchange Online support
Creation of MS Teams accounts
OneDrive support
BitLocker encryption recovery
Active Directory (SCOTS) account administration
BlackBerry, Android and iOS support
Cloud based technologies support
Equitrac Secure Printing PIN support

Essential skill set:

Excellent organisational skills
Experience of working with an IT Service Desk or similar ITIL support role
Experience of incident management and working with relevant ITSM tools.
Experience of troubleshooting Microsoft based operating systems with emphasis on Office 365 apps.
Experience of supporting Android and iOS devices
Experience of supporting Bitlocker encryption
Experience of Active Directory - Users accounts and Groups

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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