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Job title: Claims Handler
Salary: £32,000
Location: Glasgow
PURPOSE OF ROLE
Join a leading global insurance company in a fast-paced, supportive environment. As a Claims Handler, you will manage casualty claims, deliver exceptional customer service, ensure fair settlements, and collaborate with clients and stakeholders to achieve the best outcomes.
EXPERIENCE
- Previous experience in claims handling is essential (casualty claims experience is a bonus).
- A background in the insurance or financial services sector is preferred.
- Proven track record in a customer-facing role, with strong negotiation and problem-solving skills.
SKILLS
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to assess liability and claim values.
- Proficiency in Microsoft Office and the ability to quickly adapt to new IT systems.
- A commitment to delivering exceptional customer care, even in challenging situations.
DAY-TO-DAY RESPONSIBILITIES
- Assessing and processing a range of claims, ensuring accuracy and fairness.
- Negotiating settlements and handling complaints professionally.
- Liaising with stakeholders and clients to investigate claims thoroughly.
- Participating in audits and review meetings to ensure compliance and quality.
- Providing a seamless and professional claims service while maintaining high levels of customer satisfaction.
If you have the relevant experience or know someone that does please contact me now on 07458 162 859 or email us at
