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Billing Analyst - energy / utilities

Utility People
Posted a day ago, valid for 17 days
Location

Glasgow, City of Glasgow G62 6EP, Scotland

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is seeking a Billing Analyst to support B2B clients in the Energy and Water sectors.
  • The role involves validating invoices, conducting data analysis, managing client queries, and ensuring excellent customer service.
  • Candidates should have a degree or equivalent industry experience, along with strong analytical and communication skills.
  • Experience with data input and databases, as well as proficiency in Excel, MS Word, and Outlook, is required for this position.
  • The salary for this role is competitive, and the ideal candidate should have at least one year of relevant experience.

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for a Billing Analyst to join their team and support a portfolio of B2B clients in the Energy and Water sectors.

In this role, your key responsibilities will include validating invoices, conducting complex data analysis, handling client queries, managing contract transfers, and resolving complaints to deliver an outstanding customer experience. This is an excellent opportunity for graduates or individuals with industry experience in customer support, ready to take the next step in their career. If you’re passionate about customer service, have a keen eye for detail, strong analytical skills and excel at problem-solving - apply today!

Key responsibilities:

  • Validate invoices to ensure utility charges match contracts and consumption data.
  • Accurately input billing data and analyse usage to identify discrepancies, trends, or cost-saving opportunities.
  • Address client billing queries with clear explanations and prompt issue resolution.
  • Collaborate with the Team Manager and Account Managers to resolve client queries
  • Manage client complaints/queries ensuring query resolution procedure is followed
  • Manage the acceptance process and support successful registration of supplies
  • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan

Skills and experience required:

  • Experience of inputting data and using databases on a day-to-day basis
  • Solid analytical skills to absorb complex data and energy tariffs & legislative requirements
  • Excellent communication and customer service skills
  • Good administration skills and attention to detail
  • Competent in Excel (intermediate to advanced level) and competent in MS Word and Outlook
  • Degree level education or equivalent industry experience

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for a Billing Analyst to join their team and support a portfolio of B2B clients in the Energy and Water sectors.

In this role, your key responsibilities will include validating invoices, conducting complex data analysis, handling client queries, managing contract transfers, and resolving complaints to deliver an outstanding customer experience. This is an excellent opportunity for graduates or individuals with industry experience in customer support, ready to take the next step in their career. If you’re passionate about customer service, have a keen eye for detail, strong analytical skills and excel at problem-solving - apply today!

Key responsibilities:

  • Validate invoices to ensure utility charges match contracts and consumption data.
  • Accurately input billing data and analyse usage to identify discrepancies, trends, or cost-saving opportunities.
  • Address client billing queries with clear explanations and prompt issue resolution.
  • Collaborate with the Team Manager and Account Managers to resolve client queries
  • Manage client complaints/queries ensuring query resolution procedure is followed
  • Manage the acceptance process and support successful registration of supplies
  • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan

Skills and experience required:

  • Experience of inputting data and using databases on a day-to-day basis
  • Solid analytical skills to absorb complex data and energy tariffs & legislative requirements
  • Excellent communication and customer service skills
  • Good administration skills and attention to detail
  • Competent in Excel (intermediate to advanced level) and competent in MS Word and Outlook
  • Degree level education or equivalent industry experience

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.