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A superb new opportunity for a Contract Support to join a leading facilities company in the Glasgow area. The Contract Support role is integral to the successful operation of the facilities management team, providing administrative, operational, and financial support to the Operations Director. The position involves managing contracts, tracking financial performance, and ensuring the smooth delivery of services across the company's portfolio.
Hours of work:
Monday - Friday 08.00-17.00 (Office based)
Duties & Responsibilities:
- Respond to client calls and emails professionally and promptly.
- Create accurate maintenance and extra works purchase orders.
- Prepare billing for extra works and maintenance, ensuring compliance with regulations.
- Review and process supplier invoices daily.
- Prioritise faults based on client-provided information.
- Collaborate with site teams and head office to process quotations and purchase orders accurately.
- Prepare and submit weekly financial and monthly contract review reports on time.
- Manage the supply chain and ensure they meet service level agreements (SLAs).
- Drive the engineering team to resolve callouts within required SLAs.
- Understand the contract scope thoroughly and ensure all work stays within its boundaries.
- Keep senior management informed about contract issues and financial updates, such as budget concerns, profit margins, and unresolved work.
- Identify and implement innovative solutions to enhance contract performance and client satisfaction.
- Foster a positive team culture aligned with company values.
- Track customer calls through to resolution and maintain accurate records.
- Assign engineers to callouts and maintenance tasks, ensuring timely responses.
- Maintain QHSE documentation in accessible company systems.
- Previous contract support in a facilities management environment
- Proven track record of financial elements including raising purchase orders and invoicing and financial reports
- Strong administration experience
- Excellent communications skills to build relationships with clients and Senior members of the company
25 days holiday + Bank Holidays
5% matched pension
Life assurance on 2x annual salary
Optional private health care
optional private dental care
Sick pay
