- Supervise and mentor a support team of three (a secretary, admin assistant, and office assistant), ensuring high standards of efficiency and service delivery.
- Provide PA support to the Partners and assist during busy periods or staff absences
- Offer secretarial assistance to the wider team as needed.
- Act as the primary liaison with external IT providers, managing systems, contracts, and regular IT reviews
- Ensure health and safety compliance.
- Oversee supplier and contractor relationships for maintenance and facilities management.
- Support with paperless championing.
- Manage office expenses, including credit card, pay-in, and cheque reconciliations.
- Oversee the monthly and quarterly billing process, including preparing, reviewing, and issuing client invoices.
- Supporting with staff training.
- Collaborate with Partners and client teams to resolve billing queries efficiently.
- Organise and support with client and company events.
- Handle any marketing such as maintaining company website and external communications.
- A detail-oriented professional who can juggle multiple responsibilities with ease.
- Excellent written and verbal skills to liaise effectively with team members, clients, and external partners.
- Strong IT skills, including experience with systems management and process improvement.
- Proven expertise in managing reconciliations, budgets, and billing processes.
- A background in office management, ideally within a professional services environment, with a proven ability to lead and motivate teams.