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Founded in 2010, we offersomething unique. We combine big agency experience with a passion for hands-on support for our clients, from the directors of the company through to every member of our team.
We are a web and applications development agency:
- providing technical services directly to our clients
- serving as an extension to your digital team as your business grows
- partnering with design agencies to give backend stability to their frontend creativity
Due to further growth, we are looking for an experienced Project Co-Ordinator to join our team.
The Role:
Project Management
- Methodology: Work with the PM to employ AGILE principles to manage and deliver small to medium-sized projects, focusing on website or application solutions.
- Team Coordination: Along with the PM, facilitate weekly internal meetings, such as standups and AGILE rituals, to ensure alignment and progress tracking.
- Client Collaboration: Along with the PM, conduct regular meetings with clients to provide updates on project milestones, address feedback, and ensure alignment with their goals.
Management of Project Spaces within ClickUp
- Documentation Management: Create, organise, and maintain comprehensive project documentation within ClickUp.
- Epics and Stories Creation: Assist in the development of project epics and stories to support effective sprint management and delivery.
- Requirement Clarity: Collaborate with clients to ensure project requirements are well-defined, documented, and clearly communicated to the team.
Schedule Management
- Schedule Review: Monitor the agency's schedule on a weekly basis to identify potential bottlenecks or conflicts.
- Issue Mitigation: Proactively address scheduling issues to minimise their impact on project timelines and delivery.
- Resource Allocation: Work with team members to ensure resources are optimally allocated to meet project demands.
Continuous Product development & Account Management
- Requirement Refinement: Collaborate with the development team to clarify and refine the requirements of client change requests.
- Effort Estimation: Prepare detailed task estimates to outline the scope and effort required for completion.
- Client Proposals: Develop and present quotes for client approval, ensuring clarity and alignment with their expectations.
- Scheduling and Execution: Once approved, coordinate with developers to allocate time for implementation and ensure the task is completed efficiently.
- Client meetings & Workshops: meet with existing clients to explore new development requests and maintain a good working relationship.
Triaging and Managing Support Tickets
- Ticket Handling: Efficiently manage incoming support tickets, ensuring timely responses and proper prioritisation.
- Assignment and Resolution: Assign tickets to the appropriate team members for resolution and track progress to completion.
- Client Communication: Maintain clear and consistent communication with clients through weekly update meetings, keeping them informed about the status of their tickets.
- Deployment Coordination: Organise and manage deployments, ensuring smooth execution and minimal disruption to the client's operations.
This is a brilliant opportunity to fast track your career into Project Management.
Apply now for an immediate interview.
