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Service Management and Transition Lead

SGN
Posted 6 days ago, valid for 17 days
Location

Glasgow, City of Glasgow G62 6EP, Scotland

Salary

ÂŁ48,000 - ÂŁ57,600 per annum

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Contract type

Full Time

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Sonic Summary

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  • The Service Management and Transition Lead at SGN is responsible for overseeing adherence to Service Level Agreements and leading service transitions.
  • The role involves managing the Transition Manager and Helpdesk Teams, ensuring effective service delivery and process analysis.
  • Candidates should have proven experience in Service Management, strong leadership skills, and excellent communication abilities.
  • Relevant industry experience, ITIL Foundation Certification, or Project Management Certification is preferred, but not mandatory.
  • The position offers a competitive salary of ÂŁ50,000 and requires at least 5 years of experience in a related field.

We are looking for….

An exciting opportunity to join a cutting-edge company which takes pride in serving 6m customers keeping them safe and warm every day. As the Service Management and Transition Lead at SGN you will have responsibility for overseeing the adherence to Service Level Agreements and leading the transition of services, including ensuring smooth delivery of services, root cause analysis as necessary, and leading the transition of new services or changes to existing services. Your role will also include overseeing the Transition Manager and Helpdesk Teams in the successful delivery of their roles, including process analysis, migration and monitoring, Tier 1 helpdesk delivery and adherence to applicable service level agreements.

We deliver safety, warmth, and comfort to homes and businesses across the community. Whether you're supporting from the office or working on the front line, every role plays a part.

How you’ll support us on our mission to keep people safe and warm…

  • Establishing and maintaining clear service definitions and overseeing the performance of SLAs and KPIs
  • Leading the transition of new processes and services , defining timelines, coordinating across departments, and managing governance forums to ensure smooth and timely transitions
  • Championing the use of technology to automate and streamline processes
  • Identifying and implementing continuous improvement initiatives to further enhance the efficiency and effectiveness

What you’ll need

  • Proven experience in Service Management, including knowledge of best practices, enabling technologies and transition management
  • Leadership & people management skills
  • Excellent communication, negotiation and stakeholder management skills
  • Strong Excel and computing skills, experience with statistical tools and methods and strong data analysis experience

We would prefer if you had relevant industry experience, either an ITIL Foundation Certification or a Project Management Certification (i.e. PMP, PRINCE2, Lean Six Sigma). However, if you don’t have all the qualifications, but think you have other applicable experience that would make you a good fit for the role, we would still love to hear from you.

Why SGN?

SGN is at the forefront of pioneering research and development in the journey toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. Join us in making a real difference—today and for the future.

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.