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Our client in Glasgow is looking for a General Manager for this very famous and highly respected venue
Client Details
A leader in their field
Description
Lead, motivate, and support the front of house team within a fast paced and demanding environment.* Identify recruitment needs and take an active role in search and selection activities and the appointment of team members.* Ensure every new team member has an inspiring and informative induction, with clear expectations and sufficient training.*Deliver ongoing training and development plans for all team members.* Conduct team reviews during probationary periods and performance reviews for improvement and development.* Support and guide team members, build effective team relationships, and set clear goals and targets, with regular reviews.* Motivate staff and maintain a positive work environment, deliver excellent guest service and maintain a high standard of guest profile and atmosphere management at all times.*Champion a working environment that supports staff wellbeing and promotes a positive working environment.Product*Manage service and brand standards across the venue.*Manage customer enquiries and complaints while delivering superior guest satisfaction.*Oversee food and beverage operations and quality within budget and to the highest standards.*Support the development of food and drinks menus across venue.
Produce weekly rotas to ensure staffing levels satisfy service requirements and operate within budget.*Organize and supervise work tasks while ensuring adequate shift cover and staff availability.*Coordinate the work of the team to ensure that team goals are achieved.*Estimate consumption, forecast requirements, and maintain inventory levels for bar and restaurant areas.*Manage 3rd party and internal stock levels and orders.*Control costs and minimize waste.*Communicate effectively with the team, through regular meetings and daily briefings.*Hold regular briefings and meetings with all head of departments to create initiatives to grow the business.*Ensure all team communication is positive, consistent, and up to date.*Ensure there is a clear handover process in place daily for all manager changeovers.*Take full responsibility for the set-up, and effective operation of the business always, including the security and safety of your team and guests.*Monitor operations and initiate corrective actions.Reporting & Compliance*Deliver departmental targets on revenue, margin, service and compliance.*Implement company policies and procedures that optimize performance.*Ensure compliance with licensing, hygiene and health and safety legislation.*Manage data collection for the updating of metrics to support performance reports to line Manager.* Provide regular reports and analysis on departmental performance.* Ensure that all management, operational, financial and payroll duties are completed accurately, on time and in accordance with the company policies and procedures.* Manage all business administration within your team to ensure its completed timely, sticking to timelines agreed upon with your line manager.* Carry out any duties or tasks as instructed by the company or your ops manager.
Profile
3 years of experience as a Bar/ Restaurant, General Manager or similar role*Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety.*Extensive food and wine knowledge.*Strong understanding of cost and labour systems that lead to venue profitability.*Comfortable working with budgets, payroll, revenue, and forecasting.*Computer literacy and familiarity with hospitality management software.*Strong leadership, motivational and people skills.*Good financial management skills.*Critical thinker and problem-solving skills.*Team player.*Good time-management skills.*Great interpersonal and communication skills
Job Offer
The working pattern is 45 hours per week, 5 days out of 7 flexed as appropriate to meet the needs of the business but also needs to be available in case of an emergency at the building.
