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Brightwork recruitment are currently looking for an experienced Customer Service expert to join our client based in Blantyre.
Working Monday - Friday
Specific duties -
- Proactive calling into customer segments to understand their needs and explain product/equipment value, to grow product consumption.
- Build relationships with customers based on trust and respect, encourage trial and on-going purchase of a broader range of supplies.
- Actively renew agreements where customers are out of contract.
- Interact with sales agents where appropriate to facilitate a quick, seamless outcome for customers to receive the service they require.
- Collaborate with internal departments to resolve customer disputes in a timely manner.
Ideal candidate -
- A confident individual, with a drive for results and a passion for providing excellent customer services.
- First-rate outbound telephone-based communication, selling and account management skills.
- Strong written skills with an ability to deliver an accurate and concise message.
- Empathetic and able to see things from different points of view.
- Proficient user of MS Office, particularly Word, Excel, Outlook and Explorer.
- A passion for delivering first class customer experience.
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
