Customer Relationship Manager

Overview:
We are representing one of the UK's leading independent mortgage advisory firms, offering expert, impartial mortgage advice for over 2 decades. Their services span across the entire UK, helping thousands of clients secure the best mortgage deals available. Our success is built on delivering high-quality, reliable service, even during challenging economic conditions. In fact, over 80% of their new clients come from personal recommendations, reflecting the trust we've earned within the industry.

The Role:
We are currently seeking a full-time Customer Relationship Manager to join our dynamic team in Ballieston. The successful candidate will play a key role in managing and nurturing client relationships, providing exceptional customer care, and liaising with lenders to secure mortgage offers for our clients. This role involves handling client inquiries, resolving any issues, and ensuring the highest level of client satisfaction throughout the mortgage process.

Salary and Hours:
* Salary: 24K - 25K (with an additional annual bonus of up to 6,000 available)
* Hours: 9:00 AM - 5:30 PM, Monday to Friday (with every second Saturday required)

Qualifications:
* Proven administrative and sales experience
* Excellent communication and interpersonal skills
* A solid background in customer service
* Strong organisational and time management abilities
* Ability to build and maintain strong, lasting client relationships
* Knowledge of mortgage industry regulations is desirable
* Experience in mortgages, underwriting, or financial services is advantageous
* If you're passionate about delivering outstanding service and looking to join a supportive, growing team, we'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.