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Purpose of the Role
As a customer services assistant within our busy Shopmobility team, you will be a customer focused individual providing exceptional levels of service at all times. You will be able to deliver exemplary standards of communication and demonstrate the ability to work within a team and on your own.
Key Responsibilities
- To work the hours & shifts in accordance with conditions of employment.
- To carry out duties in accordance with site assignment instructions and Managements instructions.
- To comply fully with the Health & Safety Policy for the Centre.
- To ensure requirements of the fire regulations are strictly complied with.
- To ensure rules & regulations of the Centre are complied with at all times.
- To assist and undertake all Shopmobility tasks.
- Ensure the Centre is a safe and pleasant environment.
- Always remain courteous to members of the public, colleagues & retail staff.
- To liaise with other departments as appropriate.
- Always maintain high standards.
- Being able to intercept customers needs.
- Provide a quality, effective & friendly service.
- Using your initiative when assisting customers.
- Being observant and report any suspicious items/persons immediately.
- Maintain a smart well-groomed appearance.
- Proactively engage with customers throughout the Centre providing assistance and guidance & deliver exceptional standards of customer service.
- Ensure a positive image is displayed at all times.
- Correct procedures to be followed at all times.
- Dealing with any customer/visitor enquiry in a professional & friendly way.
- Handle and resolve customer complaints in a professional way ensuring information is passed on to the relevant person.
- Process accident/incident reports as required in a timely & accurate manner.
- Increase your skills and knowledge through education & training.
Skills, Knowledge and Experience
Qualifications and experience:
Essential:
- Ability to demonstrate high levels of customer service at all times.
- High levels of integrity.
- Ability to work on your own or as part of a team.
- Ability to deal with demanding situations.
- Actively solve problems when presented.
- Reliable & flexible/supportive team player.
- Attention to detail.
- Ability to use a full range of Microsoft applications including Word, Excel, PowerPoint & Outlook.
- Honest & reliable.
- Willingness to partake in on-site training.
- Excellent organisational skills.
- Willingness to adopt a flexible approach to work patterns & be able to work weekends/evenings.
- Well presented.
- Accurate record keeping with good attention to detail.
Desirable:
- Previous experience in a similar role.
Working Hours - 24 hours per week
Salary - £11.44 per hour
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Please see our Benefits Booklet for more information.
