Hire Controller

Hire Controller - Branch Administrator - Hire Administrator

Location: Glasgow East

Join an experienced team with, a leading plant hire business nr Barking. With a diverse fleet of equipment and a commitment to excellent customer service, they provide essential machinery and tools to construction, infrastructure, and industrial projects across the region.

**Position Overview:**

We are currently seeking a motivated and organized individual to join us as a Hire Controller / Hire Administrator. This role is pivotal in ensuring the smooth operation of our plant hire services, managing the allocation and scheduling of equipment, and providing exceptional customer support.

**Key Responsibilities:**

- Handle incoming enquiries via phone, email, and in-person, providing information on available equipment and pricing.
- Coordinate the hiring process from start to finish, including issuing contracts, processing orders, and arranging delivery or collection of equipment.
- Maintain accurate records of all hires, including contracts, invoices, and equipment status.
- Liaise with drivers and operators to schedule deliveries and collections in a timely manner.
- Respond promptly to customer queries and issues, ensuring their needs are met efficiently and professionally.
- Monitor equipment availability and coordinate with the procurement team to replenish stock as needed.
- Assist in maintaining a safe and organized yard, conducting regular checks on equipment condition and compliance.

**Qualifications and Skills:**

- Previous experience in a similar role within the plant hire or construction industry is essential.
- Strong communication skills, both verbal and written, with the ability to build rapport with customers and colleagues.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
- Proficiency in computer systems and software, including MS Office and hire management systems.
- Knowledge of plant machinery and equipment would be advantageous.
- A proactive and customer-focused approach, with a commitment to delivering high levels of service.

**Benefits:**

- Competitive salary based on experience with bonus
- Opportunities for career development and advancement within a growing company.
- Training and support provided to enhance skills and knowledge.
- Pension scheme and other benefits package.