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BBC Switchboard Operator
Salary: 11.44 then 13.72 per hour after training.
Contract: Temporary ongoing
Shifts: Full Time working position across various shift patterns, including weekends, bank holidays. (Day shift and Nightshifts).
Hours: 12 hour Shifts between 8.30am- 9pm (days) 8pm - 9am (nights).
Location: BBC Scotland, Pacific Quay
Training: Full training provided - 2 -3 weeks. Training will cover normal office working hours.
The opportunity
Based at BBC Scotland's Pacific Quay, this role is part of the contract with the BBC to provide a 24/7 Switchboard Operator service.
Your day-to-day responsibilities include:
- To provide a professional operator service, acting as the common interface for internal and external callers within the BBC environment.
- You will answer all calls in a professional, courteous, and efficient manner and be responsible for ensuring that all calls are connected to the desired destination.
- To perform operators' duties on the BBC Operator Services switchboard within the procedures laid down and familiarise oneself with all processes.
- To provide cover for sickness and annual leave as and when required, for day and night shifts
- To update the BBC Telephone database.
- To record daily handover and ensure colleagues are aware of any events which could impact calls.
Signs of success
- To be successful in this role, you will need a rich combination of experience, proven skills, and personal attributes. See below to find out if you are the person we're looking for.
- Based at BBC Scotland's Pacific Quay building in Glasgow.
- The Switchboard work is routine, and you can be under pressure at peak times.
- Need to be alert to new problems and occasionally important decisions to be made.
- All faults that occur need to be reported in a timely manner and escalated as necessary
- The importance and value of the service to the BBC by Mitel cannot be underestimated. You will be always professional and efficient.
Skills we can't do without:
- To adopt a flexible approach to customer and management requests as required.
- Keyboard skills with working knowledge of PC software packages desirable
- Good communication skills are essential
- Experience working in a contact centre environment or similar.
Skills we'd like:
- Previous experience in a Switchboard environment desirable but not essential
More reasons to join us
In addition to joining a global leader in digital transformation, you can also expect a fantastic range of benefits. These include: a rewarding salary, 28 days' annual leave, private medical insurance, an attractive stakeholder pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.
What's more, we really value your progress and it's a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career.
How to apply
Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word or PDF format.
