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- Coordinate fully comprehensive travel provision from door-to-door including flights, accommodation, car hire, visa and travel restrictions support, and other land arrangements.
- Adapt to a variety of clients and their travel policies, preferences, and expectations.
- Proactively suggest creative options, routes, or other travel solutions to save customers money or improve the traveller experience.
- Able to handle high volumes of complex transactions efficiently and accurately.
- Daily oversight of disruptions and upcoming or completed bookings through an internal messaging centre.
- Manage and make bookings through preferred channels.
- Continuous learning & development to stay ahead of the constantly changing business travel environment.
- Build and maintain relationships with travel bookers through daily interaction by phone and email, as well as attending client meetings.
- Flexibility to work in all aspects of the role, taking on tasks as dictated by business.
- Actively mentor junior colleagues, sharing insights and experience to promote their growth and development within the company.
- Proven track record of more than one year in business travel management operations during which the successful candidate will have worked with a wide range of customers.
- Exceptional customer service skills.
- Highly proficient utilising GDS.
- Excellent attention to detail.
- In-depth knowledge of travel suppliers.
