Hire Desk Controller

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

GAP Implant - Hire Desk Controller

We are currently looking to recruit a Hire Desk Controller to work from our Gap Implant depot based in Glasgow.

Hours - Monday to Friday 08:00 - 17:30

Main Responsibilities:

• Taking hire enquiries via telephone, email, and our online ordering system and processing them onto our hire system.
• Pro-actively chasing GAP depots for hires.
• Checking the availability of machines and ensuring that order status are always up to date on our systems.
• Coordinating with the engineering and transport teams to ensure that the correct machines are ready and available to be delivered to customer sites.
• Dealing with customer queries, complaints, and damages.
• Dealing with customers professionally and politely at all times, and maximising sales using your product knowledge.
• Maintaining health and safety standards within the hire office.
• Communicating effectively with other colleagues and providing a helpful and friendly point of contact for depot enquiries.

We would welcome applications for this Hire Desk Controller role from candidates with skills in MS Office, administration, customer service, plant, machinery, health & safety, telephony, email, order processing, query handling, or previous experience as a Hire Desk Controller.

The Ideal Candidate

• Previous experience in a customer-focused role is a must, as is attention to detail when processing information into our hire system.
• Experience working on a hire desk would be a distinct advantage.
• A good knowledge of Microsoft packages and computer skills in general.
• You must be outgoing and enthusiastic.
• As this is a customer-facing role, excellent communication skills and a friendly approach are a must.
• Timekeeping and using your initiative will be important aspects of the role, so you should be proficient in these skills.

AFI-Rentals is one of the UK's leading powered access rental companies, and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop shop for the working-at-height industry.

Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success. Because of this, we are an accredited Investors in People company - and have been for many years.

We also have a strong emphasis on Health and Safety and are proud to hold various accreditations, such as:

• ISO9001
• ISO14001
• ISO45001
• 5-Star Achilles BuildingConfidence
• Gold RoSPA award
• + more

Please note that we operate a 2-stage interview process and online testing to screen candidates.