Back to search
Location – This is an in-office role based in Bangor, North Wales
The Technical Services Specialist (TSS) is part of the global Engineering/Math teams. The TSS will review specific areas of work performed by engineers and/or mathematicians, proofreading and conducting related research to ensure our clients receive accurate and quality certifications. They provide administrative support to the Math team managers and team leaders.
Essential Functions and Duties
- Performs incoming reviews on projects/requests with minimal interaction or support.
- Notifies project owners/Leads of projects/requests and other execution workflow involvement as needed.
- Creates and/or modifies projects/tasks in our internal and third-party systems.
- Creates, modifies, and confirms needed documentation, results, and jurisdictional deliverables
- Performs quality reviews on testing evidence, documentation, and audit materials.
- Creates organized Statement of Work templates and delivers professional email estimates to fixed price clients.
- Provides organized templates for standard complexity timeline estimates and project costs.
- Uploads and interfaces with any jurisdictional specific process/system.
- Learns and properly utilizes various internal tools used for project tracking and management.
- Drafts or verifies the game descriptions against the pay class.
- Generates draft reports and reviews for errors or omissions.
- Verifies software and hardware components used in testing to ensure they are approved for the appropriate jurisdiction(s).
- Provides feedback regarding quality issues.
- Works closely with teams to identify common mistakes, areas for improvement, and efficiencies in process.
- Documents review results and issues to internal groups in a clear and professional manner.
- Executes reporting and dashboard queries.
- Monitors key performance indicators and real-time project metrics.
- Supports regulators with reports and deliverable specifics.
- Supports clients with specific process training and other similar requests.
- Learns the proper operation and function of various electronic gaming devices.
- Learns and properly executes the test methods to test various electronic gaming devices.
- Tests specific tasks on electronic gaming machines, as needed.
- Performs other duties as assigned.
Required education and experience
- Degree level education.
- Associate’s or Bachelor’s degree in Programming, Electronics, Maths or a related discipline is preferred, but not required.
- Certification, formal training, education, experience or demonstrated competency may be evaluated and considered in lieu of these requirements.
Required skills and abilities
- Knowledge of the Company’s systems and tools, including Evolution, eResults, GPS, Verify+, Kobetron device, Submissions Database and ProTrack Databases is preferred but can be trained.
- Knowledge of the Company’s submission, test and approval process is preferred.
- Must have basic computer skills including proficiency in Microsoft Office, including Word, Excel and Outlook.
- Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
- Must have the ability to effectively communicate, both orally and in writing, with internal and external parties.
- Must have ability to articulate and communicate deficiencies found in review to engineers, in both written and verbal form.
- Must demonstrate a high degree of attention to quality, details, and correctness, including the ability to proofread and identify improper grammar and spelling errors.
- Must have the ability to read and comprehend game descriptions, help screens and payglass.
- Must have the ability to handle and organize multiple projects and deadlines, as well as organize data and thoughts succinctly to technical teams.
- Must have the ability to be forward-thinking to automate process and procedures.
- Must have the ability to manage work independently and in a team environment.
What We Offer…
- 25 days holiday per year plus Bank Holidays
- Flexible holiday plan
- Pension plan
- Discretionary annual bonus
- Annual Performance Reviews
- Career path planning
- Weekly fresh fruit, free coffee, tea.
