Deputy Contact Centre Manager

Cactus Search

Posted 2 days ago, valid for 7 days

Gloucester, Gloucestershire GL12EH, England

£32,000 - £38,400 per annum

Full Time

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Sonic Summary

We are seeking an experienced Transport Centre People Leader for a well-known brand's site in the South West.
The role requires previous team manager experience and offers a salary of £40,000 to £50,000 per year.
Candidates should have effective interpersonal, coaching, and leadership skills, along with operational and analytic capabilities.
This position involves working on a shift rotation with 24/7 on-call operational coverage.
Level 2 DBS clearance and previous experience in a call centre environment are essential for this role.

We are working with a well know brand whom are looking for an experience Transport Centre People Leader for their site in the South West.Working on site on a shift rotation (Can be discussed & example plan shared) On call/operational coverage requirement 24/7.We have a vacancy for an enthusiastic and focused People Manager to join our clients busy, vibrant team. The successful candidate will be motivated, resilient, organised, high calibre and dedicated to delivering a great service - If you have previous team manager experience, get in touch!About the role:

Lead the CC team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
Responsibility for operational processes & overall delivery & business performance
Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.
Support the completion & circulation of all reporting to the customer/ clients as per the contractual requirements.
Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Senior CC Manager.

Who are we looking for?

Evidence of effective interpersonal, coaching and leadership/supervisory skills.
Previous Team Leading / Managerial experience is essential.
Reporting, Operational and Analytic skills.
Planning & Logistics experience
This role requires LEVEL 2 DBS clearance
Previous experience working in a call centre environment is essential.
Excellent verbal and written communication skills.
Good numeric and verbal reasoning skills.
Effective problem-solving skills.
Performance management skills and experience.
Client/customer management skills

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