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Trade Sales Executive
Gloucester
£28,000
Temp – Perm
This customer focused role is responsible for partnering with our clients’ customers to understand their needs, drive sales to achieve financial targets and ensure they experience excellent service. This role requires strong communication skills, internal stakeholder management and ability to analyse data.
Key Responsibilities – Trade Sales Executive
- Process incoming orders and queries from department mailboxes
- Distribute order acknowledgements and product availability updates directly to customers
- Produce and communicate Invoices to customer contacts
- Proactively drive sales through specified accounts to achieve financial targets
- Participation in outgoing call campaigns to specified merchants and one-off installers
- Updating/creating process sheets for department transparency
- Take responsibility to identify and correct any errors (e.g. incorrect product deliveries; pricing, delays, etc) Escalating as needed to ensure the issue is effectively resolved.
- Proactively advise both internal and external contacts of any stock issues that affect availability and delivery. This includes the ability to share ‘bad news’ in a professional manner.
- Monitor KPI and Metrics, populate as needed, and review regularly with customers
Qualifications & Requirements – Trade Sales Executive
- Previous telephony experience; confident speaking to customers over the phone.
- Desirable: French speaking.
- Desirable: experience using Sage Accounting system.
- Ability to proactively problem solve and manage situations with urgency.
- Competent in all Microsoft Office programs
- Advanced Excel skills including pivot tables and chart creation.
- Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous improvement.
- Excellent pro-active communication/negotiation skills
For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed)
Omega Resource Group is acting as an Employment Business in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
Candidates who are currently a “sales executive” or “telesales” or “sales administrator” or “internal sales manager” may be suitable for this position
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
