Customer Experience Manager

Landers Recruitment Ltd

Posted 8 hours ago, valid for 5 days

Gloucester, Gloucestershire GL12EH, England

£48,000 - £57,600 per annum

Full Time

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Sonic Summary

My client is an established FMCG business with over 50 years of experience, currently seeking a Customer Experience Manager in Gloucester.
The role involves managing a team of sales support professionals and supporting internal sales and customer service for both the UK and international markets.
Candidates should have previous experience in internal sales or customer service management, with FMCG experience being highly desirable.
The working hours are Monday to Thursday from 8.30am to 5pm and Friday from 8.30am to 12.30pm.
The position offers a highly competitive base salary, along with bonus and benefits.

My client are an FMCG business established for over 50 years, they currently have an exciting opportunity for a Customer Experience Manager to join their team based in Gloucester

This will be an office based role

The Role

Manage a team of sales support professionals
Support the internal sales & customer service for the UK & Internationally
Inbound customer and consumer enquiries and questions
Arrange staff cover
Manage QMS and NCR's
Sales related logistics support
Implement improvements for all customer facing interactions

The Candidate

Previous experience in either internal sales or customer service management
Experience supporting a team of sales support colleagues
FMCG experience is highly desirable but is not essential

The Finer details

Monday - Thursday - 8.30am - 5pm

Friday - 8.30am - 12.30pm

Highly competitive base salary + bonus + benefits

If this position is of interest, please send your CV to Kelly at Landers Recruitment

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