Customer Experience Manager

Landers Recruitment Ltd

Posted 10 days ago, valid for a month

Gloucester, Gloucestershire GL12EH, England

£45,000 per annum

Full Time

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Sonic Summary

My client is an established FMCG business with over 50 years of experience, seeking a Customer Experience Manager in Gloucester.
The role involves managing a team of sales support professionals and supporting internal sales and customer service both in the UK and internationally.
Candidates should have previous experience in internal sales or customer service management, with FMCG experience being highly desirable.
The position offers a salary of up to £45,000 per annum, along with a bonus and benefits.
The working hours are Monday to Thursday from 8:30 am to 5:00 pm and Friday from 8:30 am to 12:30 pm.

My client are an FMCG business established for over 50 years, they currently have an exciting opportunity for a Customer Experience Manager to join their team based in Gloucester

This will be an office based role

The Role

Manage a team of sales support professionals
Support the internal sales & customer service for the UK & Internationally
Inbound customer and consumer enquiries and questions
Arrange staff cover
Manage QMS and NCR's
Sales related logistics support
Implement improvements for all customer facing interactions

The Candidate

Previous experience in either internal sales or customer service management
Experience supporting a team of sales support colleagues
FMCG experience is highly desirable but is not essential

The Finer details

Monday - Thursday - 8.30am - 5pm

Friday - 8.30am - 12.30pm

Up to £45,000 per annum + bonus + benefits

If this position is of interest, please send your CV to Kelly at Landers Recruitment

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