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Our client based in the centre of Gloucester have a brand-new permanent opportunity to join their hardworking and friendly team. This is an exciting opening to join a company who provide training services across the country and due to business growth and expansion are recruiting for a Trainee Customer Account Manager.
Please note this is not cold calling, its more so speaking to existing customers about new courses available, putting together quotes, project work, making sure the information on the database is correct and getting involved with marketing etc. Previous experience isn’t essential as full training will be provided. You will need to be confident with speaking to people at all levels via phone and email.
Responsibilities:
- Assist with preparing email proposals for customers, ensuring that all enquiries are handled with the highest level of accuracy and attention to detail.
- Create posts on Google My Business to promote public scheduled courses.
- Update the company’s booking and marketing CRM systems to ensure that all records are accurate, and details are recorded of activities carried out.
- Make weekly calls to customers with invalid email addresses to update the database and correct the details on record, with the goal of generating new leads.
- Make outbound Account Management calls to current customers to maintain and re-establish contact, update their records and promote services.
- Assist with inbound calls from enquiring customers, informing them of services and answering their questions.
- Assist with the sales and marketing of public scheduled courses. This would involve calling customer past and new enquirers and highlight the forthcoming events.
- Develop a strategy on LinkedIn for promoting and selling services.
- Carry out follow up calls for all course enquiries to secure bookings and maximise sales.
- Work on monthly sales initiatives to target specific customer markets. This would include online research, outbound calls, the preparation of a mailshot and then follow up calls.
- Ensure all communications, including enquiries by email and phone, are replied to accurately and meet quality assurance standards.
- Make follow up calls to leads from the website.
- Send out brochures to all new enquiries.
- Carry out customer care calls after the course to obtain feedback and deal with any related issues in a timely and efficient manner.
- Call and email past customers when their qualifications are due for renewal.
- Assist with representing the company at trade exhibitions, events and networking meetings as required
- Attend required training courses, meetings and updates as requested by the Operations Manager and Directors.
Candidate Attributes:
- Highly organised and self-motivated
- Excellent communication skills
- Team player, but also confident to work independently and ask for instructions when unsure
Hours - Monday - Friday - 8.30am - 4.30pm
Salary - £25k + Monthly team performance bonus (approx. £50-£250) + 25 days holidays + bank holidays!
