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Job Purpose:
The primary function of this role is to support business operations by managing client inquiries. The Account Executive will collaborate closely with internal teams to streamline processes and enhance customer satisfaction while contributing to the achievement of business objectives.
Key Responsibilities:
- Monitor and respond to client inquiries through various communication channels.
- Cultivate relationships with vendors and partners to secure necessary equipment.
- Engage potential clients by reaching out to lists provided for new business opportunities.
- Ensure compliance with health and safety regulations in all operations.
- Maintain project margins and contribute to profitability goals across all accounts.
- Coordinate with account management and business development teams to assist with pricing and proposals.
- Conduct follow-ups on pending quotations during peak workload periods.
- Facilitate client interactions both on-site and remotely.
- Manage online chat support for customer inquiries via the company’s website.
- Stay informed about the quoting system and assist in sales administration tasks.
- Participate in meetings to provide updates and represent the sales team effectively.
- Address order deadlines and ensure timely processing of client requests.
- Support sustainability initiatives in daily operations.
- Be prepared for occasional weekend work to meet business needs.
Key Personal Attributes:
- Strong commitment to customer service, ensuring that all client needs are met with a focus on satisfaction.
- A proactive mindset aimed at achieving team and organisational goals.
- Excellent interpersonal skills, with an ability to build and maintain relationships.
- Resilience under pressure, maintaining a positive attitude in challenging situations.
- Highly organised, with meticulous attention to detail.
