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Head of Order Fulfilment
Our well-established and growing client in Gloucester, a leader in its field, is currently seeking a Head of Order Fulfilment to join their team on a full-time, permanent basis.
This role is ideal for an experienced leader with a background in managing customer orders and coordinating project execution within a technical or manufacturing setting.
Reporting to the Operations Director, your responsibility will be to supervise the order fulfilment team and oversee the execution of b2b customer orders across the UK. This role ensures product contracts are processed accurately and in alignment with customer requirements, fostering effective communication with customers and stakeholders.
Responsibilities
- Team Leadership: Manage, support, and mentor the order fulfilment team, conducting performance reviews and overseeing professional development to meet customer expectations.
- Order and Contract Management: Review and process new orders daily, ensuring a smooth handover from sales to fulfilment and managing contract scope. This includes organising internal documentation and managing any contract changes.
- Customer Liaison: Organise and attend customer (and pre-inspection) meetings, communicate progress, and address issues/delays, especially for high-risk contracts.
- Operational Coordination: Define monthly forecasts and work closely with planning and operations to drive daily activity, identifying and resolving challenges as needed.
- Process Improvement: Regularly review departmental procedures, compliance with the Integrated Management System (IMS), and propose improvements to enhance efficiency.
- Health and Safety: Promote and uphold health, safety, and quality standards within the team and the workplace.
- Reporting: Report on departmental performance and communicate key improvements or concerns to the management team.
- Performance and Target Achievement: Contribute to achieving monthly, quarterly, and annual targets as set by the Operations Director, aligning team efforts with overall business objectives.
Key Attributes
- Minimum of 3 years in a similar role, with a track record of successful team leadership.
- Strong interpersonal skills with an ability to motivate and guide team members.
- Proficiency in Microsoft Office and familiarity with ERP systems.
- Ability to read and interpret technical documents.
- Proven problem-solving skills in a fast-paced environment.
Hours: Monday Friday, 8am 4:30pm (+ early Friday finish @ 2pm!)
Salary: Highly competitive (able to disclose upon application) + benefits including;
- Annual salary reviews
- Company Pension Scheme
- 25 days plus bank holiday
- Early Friday finish
- Free parking
- EAP(Employee Assistance Programme)
- Christmas shutdown
- Death in service (x3)
- Sick pay
