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Customer Service Advisor Contact Centre

Asset Resourcing
Posted a month ago, valid for 16 days
Location

Gloucester, Gloucestershire GL11AP, England

Salary

£24,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Customer Service Advisor position is based in a busy inbound call centre in Gloucester, offering a salary of £25,000.
  • Candidates should have experience in a fast-paced office environment and possess outstanding customer service skills.
  • The role requires superior verbal and written communication abilities, as well as proficiency in multitasking and IT applications.
  • Successful applicants will thrive under pressure, work collaboratively within a team, and demonstrate a strong work ethic.
  • Full training will be provided, and the position requires a commitment to high customer care standards and achieving team KPIs.

Customer Service Advisor - Inbound Call Centre / Full training provided - Gloucester HQ - 8am to 5pm Mon-Fri (Not remote) - £25,000

Overview:

Operating in a busy inbound call centre, you will play a pivotal role in driving productivity and ensuring the very highest levels of customer service. This position calls for a dynamic individual who loves customer interaction, can work with multiple IT applications and enjoys the buzz of team collaboration.

Ideal Experience:

  • Fast-paced office-based employment.
  • Outstanding customer service skills with a client-focused approach.
  • Superior verbal and written communication abilities.
  • Proficient in multitasking and meeting deadlines.
  • Independent initiative and unsupervised working capability.
  • A collaborative team player with a strong work ethic.
  • Highly IT literate; ability to quickly learn new IT systems.
  • Ability to thrive under pressure in a fast-paced team environment.
  • Commitment to fostering a positive, supportive team culture.

Core Responsibilities:

  • Handle client communications, ensuring a high standard of customer service.
  • Accurately log client interactions and service requests using in-house IT systems.
  • Coordinate solutions, adhering to SLAs and optimising efficiency.
  • Facilitate seamless communication between stakeholders.
  • Demonstrate excellent email/ticket management and response skills.
  • Uphold exceptional customer care standards.
  • Contribute to achieving team KPIs through diligent work ethic.
  • Perform additional customer service and administrative duties as needed.
  • Working to targets to ensure, personal and team KPIs met.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.