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Customer CoordinatorGloucester£25,000Monday - Friday
Join a well-established company with over 40 years of industry expertise! My client is seeking proactive and motivated individuals with some experience for a dynamic, customer-centric role. You'll be handling inbound calls and managing technician schedules in a fast-paced environment. This role offers room for growth and development for the right candidate.
Key Responsibilities:
- Engage with clients to provide exceptional customer service.
- Accurately log client interactions and service requests using internal systems.
- Coordinate and schedule technician visits, ensuring optimal time management.
- Serve as a communication bridge between clients, technicians, and managers.
- Manage emails and support requests in a timely and professional manner.
- Uphold high standards of customer care and attention to detail.
- Contribute to team success through dedication and teamwork.
- Perform additional customer service and administrative duties as needed.
Requirements:
- Competent with computers and software systems.
- Strong communication skills.
- Previous experience in an administrative scheduling role.
- Ability to manage time effectively and prioritise tasks.
Benefits:
- Hybrid working: 4 days in-office, 1 day working from home.
- Competitive benefits package including healthcare.
- Pension plan.
- Life Assurance.
For IMMEDIATE consideration send your CV to CHARLIE at i2i recruitment today!We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.
